Un Rendez-vous

2009/10/25

“We are unable to create or save new files in the folder in which this application was downloaded”

Filed under: operating systems — Tags: , , — simonlecoeur @ 10:48

Clear as mud. Luckily these are students and not Mom and Pop XP users I suppose…

Digital River and Microsoft are aware that some customers from the Windows 7 Academic Store had difficulties completing the download or installation of the product:
· A small percentage of people had difficulty downloading the product the morning of the launch. This issue was resolved the morning of the launch and Digital River identified and contacted customers that were impacted. Digital River has been making every effort to make it right for these customers. If you believe that you had download issues the morning of the launch and have not been contacted by email, please visit the following link to log back into your order and obtain your download: http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900
· We are aware that consumers are encountering difficulties installing Windows 7 where the customer is currently running a 32 bit version of Windows such as Windows Vista, but purchased the 64 bit version of Windows 7. If you are seeing the following error during the unloading of the install files, consider taking the following action:

Error message: “We are unable to create or save new files in the folder in which this application was downloaded…”

To refund your 64-bit Windows 7 purchase and re-order the 32-bit version of Windows 7, please request via the following link. http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000 In the Web form select the Order question option in the drop down menu and include “Refund and Request 32-bit” in the first line of the problem description.

· It should be noted that that there are two types of operating system installations: an Upgrade Installation and a Custom or Clean Installation. An Upgrade Installation is a type of installation where the new operating system installs itself over your current operating system, keeping your existing files and programs intact. There are certain scenarios where an Upgrade Installation option is possible. For example:

Upgrading from Windows Vista 64 bit to Windows 7 64 Bit
Upgrading from Windows Vista 32 bit to Windows 7 32 Bit

However, if you want to move from Windows Vista 32 bit to Windows 7 64 bit, or if you are running Windows XP, you have to do a Custom or Clean Installation that must be started by booting off the Windows 7 64 bit DVD. This means that you wipe the current operating system completely from your system, and install the new operating system from scratch. To perform a Custom or Clean installation, please contact Digital River, unless you have already ordered a Backup DVD with your initial order.

To contact Digital River about this issue, please request via the following link.
http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000 In the Web form select the Download Option in the drop down menu and include “64-bit Installation Block” in the first line of your problem description.

Note: You will want to backup your files beforehand and add them back after the clean installation is complete. For more about this type of installation see the article http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows
· Because there are two versions of Windows 7 available – a 32 bit version and a 64 bit version – if you haven’t yet purchased your product, please download the Window 7 upgrade advisor to determine which version is right for you. http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx Purchasing the correct version will allow you to preserve your installed programs and personal data during the upgrade process.
· Reminder: The Student Offer program delivers an upgrade license of Windows 7. Use of this license requires that a pre-existing qualifying license is installed on the user’s computer. You qualify if you have a PC that is currently running a genuine copy of Windows Vista or XP, and can run Windows 7.
Microsoft and Digital River are committed to helping you fulfill your order.
· For order and download support, please contact Digital River at http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900
· You can look for an answer to your technical support question for Windows 7 at http://windows.microsoft.com/windows-7-help. If you need to contact Microsoft Technical Support, use our Online Assisted Support process to get your regional specific contact information. http://go.microsoft.com/fwlink/?LinkId=162720

From Michael, a “Microsoft Answers Support Engineer” “We are unable to create or save new files in the folder in which this application was downloaded”

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