Un Rendez-vous

2009/10/25

“We are unable to create or save new files in the folder in which this application was downloaded”

Filed under: operating systems — Tags: , , — simonlecoeur @ 10:48

Clear as mud. Luckily these are students and not Mom and Pop XP users I suppose…

Digital River and Microsoft are aware that some customers from the Windows 7 Academic Store had difficulties completing the download or installation of the product:
· A small percentage of people had difficulty downloading the product the morning of the launch. This issue was resolved the morning of the launch and Digital River identified and contacted customers that were impacted. Digital River has been making every effort to make it right for these customers. If you believe that you had download issues the morning of the launch and have not been contacted by email, please visit the following link to log back into your order and obtain your download: http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900
· We are aware that consumers are encountering difficulties installing Windows 7 where the customer is currently running a 32 bit version of Windows such as Windows Vista, but purchased the 64 bit version of Windows 7. If you are seeing the following error during the unloading of the install files, consider taking the following action:

Error message: “We are unable to create or save new files in the folder in which this application was downloaded…”

To refund your 64-bit Windows 7 purchase and re-order the 32-bit version of Windows 7, please request via the following link. http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000 In the Web form select the Order question option in the drop down menu and include “Refund and Request 32-bit” in the first line of the problem description.

· It should be noted that that there are two types of operating system installations: an Upgrade Installation and a Custom or Clean Installation. An Upgrade Installation is a type of installation where the new operating system installs itself over your current operating system, keeping your existing files and programs intact. There are certain scenarios where an Upgrade Installation option is possible. For example:

Upgrading from Windows Vista 64 bit to Windows 7 64 Bit
Upgrading from Windows Vista 32 bit to Windows 7 32 Bit

However, if you want to move from Windows Vista 32 bit to Windows 7 64 bit, or if you are running Windows XP, you have to do a Custom or Clean Installation that must be started by booting off the Windows 7 64 bit DVD. This means that you wipe the current operating system completely from your system, and install the new operating system from scratch. To perform a Custom or Clean installation, please contact Digital River, unless you have already ordered a Backup DVD with your initial order.

To contact Digital River about this issue, please request via the following link.
http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000 In the Web form select the Download Option in the drop down menu and include “64-bit Installation Block” in the first line of your problem description.

Note: You will want to backup your files beforehand and add them back after the clean installation is complete. For more about this type of installation see the article http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows
· Because there are two versions of Windows 7 available – a 32 bit version and a 64 bit version – if you haven’t yet purchased your product, please download the Window 7 upgrade advisor to determine which version is right for you. http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx Purchasing the correct version will allow you to preserve your installed programs and personal data during the upgrade process.
· Reminder: The Student Offer program delivers an upgrade license of Windows 7. Use of this license requires that a pre-existing qualifying license is installed on the user’s computer. You qualify if you have a PC that is currently running a genuine copy of Windows Vista or XP, and can run Windows 7.
Microsoft and Digital River are committed to helping you fulfill your order.
· For order and download support, please contact Digital River at http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900
· You can look for an answer to your technical support question for Windows 7 at http://windows.microsoft.com/windows-7-help. If you need to contact Microsoft Technical Support, use our Online Assisted Support process to get your regional specific contact information. http://go.microsoft.com/fwlink/?LinkId=162720

From Michael, a “Microsoft Answers Support Engineer” “We are unable to create or save new files in the folder in which this application was downloaded”

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2009/09/24

Microsoft redefines “Cool”

Filed under: operating systems — Tags: , , — simonlecoeur @ 16:25

Only the biggest load of bullshit ever to be spoken by actors Windows users.

One question: Will they show this one in Poland?

Another question: Who the hell in Redmond thinks up these things?

2009/09/17

Microsoft: Zune HD vs Windows Mobile

Filed under: hardware, mobile — Tags: , , , — simonlecoeur @ 12:19

Steve Ballmer: “Mobile strategy? I don’t need no fsckin’ mobile strategy!”

Dan Frommer:

While Microsoft has done a decent job aping Apple’s 2007 iPod touch with the new Zune, it’s missing a very important feature from the 2009 iPod touch: The App Store, which is now approaching 80,000 titles and 2 billion downloads since it launched last summer. Games and other apps are now a huge draw for iPod touch users. So much so that “playing music and videos” is just one of many reasons to own the device.

So, where is the Zune HD’s app store? It’s stuck in development in another part of Microsoft’s mobile gadget business, where no Zune HD buyer can use it.

Microsoft Zune executive Brian Seitz explained this week that Microsoft’s Windows Mobile division “is tackling the challenge of a mobile apps marketplace right now,” and Microsoft is “trying to get out of the business of building similar things in the company that don’t work together.”

Translation: We didn’t build an app store for the Zune because Windows Mobile is working on an app store, and we can’t compete with Windows Mobile. This is frustrating, because our new gadget (Zune HD) is better than theirs (Windows Mobile), but you know how it is with Windows around here.

No wonder Seitz is frustrated. What’s good for Windows is bad for Zune buyers. Zune HD buyers hoping to use their gadget to play games or use apps are now screwed. And likewise, any hope that this Zune will take meaningful market share away from Apple is gone, too.

This is emblematic of Microsoft’s history in the mobile gadget business: Struggling to solve old problems that competitors have already figured out; always following, never leading; and, above all, working so hard to protect the Windows monopoly that it just can’t get out of its own way. The result is now a big, convoluted mess.

Microsoft is certainly right that it doesn’t need two app stores, especially with different developer platforms. If the iPhone and iPod touch had different app stores, Apple’s mobile strategy would also be a mess.

But Microsoft’s failure to resolve this issue means that the Zune HD will be another dud, because it will probably not be compatible with whatever app platform Microsoft builds for the next few versions of Windows Mobile. (For now, Microsoft promises to eventually shepherd in a small number of self-selected apps for the new Zune, such as Facebook and Twitter apps, and a few games. But that’s not going to cut it.)

In the meantime, most people will continue to just buy iPods.

So what about the next element of Microsoft’s mobile strategy, Windows Mobile?

Well, version 6.5 is rolling out, and it’s as uninspiring as the last few versions. It has nothing on Apple’s iPhone, which continues to improve, and it will likely remain behind RIM’s BlackBerry, Google’s Android, and Palm’s WebOS in developer mindshare. So that will be no help to the Zune guys, either.

Yes, Microsoft is already working on yet another Windows Mobile, version 7. This version “actually looks quite good,” says a plugged-in source in the mobile industry. But it’s “apparently not shipping until late 2010,” our source says, adding: “Maybe too late for it to matter.”

The source is right: By the end of 2010, Apple and RIM will be another generation ahead. Windows Mobile will once again be running behind the train.

Microsoft’s Mobile Strategy Is A Mess

2009/09/16

Must be hard times at Microsoft

Filed under: Uncategorized — Tags: , , — simonlecoeur @ 13:07

From the peerless Daniel Eran Dilger, who’s probably forgotten more about technology than Steve Ballmer ever knew:

Microsoft’s development program is patterned after Apple’s in some respects, with the same $99 annual fee to participate in its program as a registered developer. However, Microsoft will also be charging an additional $99 fee per application submitted for both free and paid apps, after an initial grace period through the end of 2009 that permits five free app submissions.

“We will run a rigorous certification process to ensure an optimal end user experience, and that the device and network resources are not used in a malicious way,” Microsoft says in its Marketplace information page. “This certification process bears a significant cost. We believe that $99 is an acceptable cost of doing business, in order to gain access to millions of customers interested in purchasing applications.”

Apple does not charge developers any additional fees to submit their apps, which has resulted in a crushing submission approvals workload that has left a few dozen developers publicly enraged by delays and inconsistencies in the approval process. The vast majority of the 75,000 applications in the App Store library are approved within two weeks, and at no cost, by Apple’s staff of reviewers. In July, Apple reported to the FCC that it handles 8,500 app submissions and updates every week.

Microsoft’s store rules tells developers, “if your app is rejected, you will receive an adequate explanation and any associative tests or policy rules that have failed. As the developer, you are expected to address these issues before submitting the app again. Submission fees are not refundable, and you’ll have to repay the [$99] submission fee for each time you submit the app.”

Additionally, “Microsoft reserves the right to remove your app from Windows Marketplace for Mobile at any time. An app may be pulled if its content is unsuitable or if the app has an unusually high rate of customer refund requests.” At the same time, the company says, “you’re not required to provide support for apps that are no longer available on Windows Marketplace for Mobile.”

Microsoft sells restrictive new WiMo Marketplace via iPhone ads

99 bucks (non-refundable) just to submit an app plus an annual fee? Hey Microsoft, that’s no way to get developers on board. Just sayin’…

2009/09/08

Mortmain

Filed under: Uncategorized — Tags: , — simonlecoeur @ 12:18

Microsoft asks NHS what next for its EwA
08 Sep 2009

Microsoft is running a consultation to ask NHS IT professionals what they want to see in a future Enterprise wide Agreement between the NHS and the company.

The EwA is currently under negotiation as part of a nine-year provisional agreement and is due to expire in 2010.

Microsoft signed its EwA with the NHS in October 2001, and subsequently extended it in July 2007. The original deal covered 600,000 desktop licenses, with the number later extended to 850,000.

A questionnaire hosted on Microsoft’s NHS Resource Centre asks staff what they’d like to see as part of a future EwA, assuming the Department of Health decides to award one. With the Treasury looking for deep efficiency savings, all public sector expenditure is under close scrutiny.

“It is an opportunity for IT decision makers to feed back on what they have liked and disliked about the previous EwA,” said John Coulthard, director of healthcare and life sciences at Microsoft.

Microsoft asks NHS what next for its EwA

2009/09/06

Ealing Microsoft Comedy

Filed under: security — Tags: , — simonlecoeur @ 15:49

Updated An Ealing council employee infected the UK local authority’s IT systems with the Conficker-D worm after he plugged an infected USB into a work computer, causing tens of thousands of pounds in damages in the process.

The May incident took several days to clean-up and landed the west London council with a bill of £500,000 in lost revenue and repairs, The Guardian reports. Because IT systems were borked, the council was unable to process more than 1,800 parking tickets, at an estimated cost of £90,000, libraries lost out on £25,000 in fines and booking fees, council property rent went uncollected, and £14,000 was spent in overime sorting out delayed housing benefit claims….

The outbreak bears the hallmarks of the Conficker worm, which affected Manchester City Council in February to much the same effect. A detailed report on he incident, compiled by the council, blamed the infection on he use of a USB stick contaminated by Conficker-D. The worm exploited a Windows Autorun security weakness in Windows 2000 machines used by the council to upload itself and spread

Connections to remote sites were blocked during the clean-up operations. That left staff in outlying offices without telephony (because the council relies on a VoIP-based system). It also left staff in the main council office without voicemail for days for the same reason.

IT chiefs have put in a bid for a council-wide XP upgrade and extra end point and anti-virus defences at a potential cost of £600K. The upgrade would give the ability to lock down ports on PCs.

Conficker borks London council

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